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Computer's Bluetooth won't seek devices

This question relates to connecting an Apie Earbuds to an Acer

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When I try to add new Bluetooth devices to my computer, the window instantly skips past seeking and goes to Couldn't connect.
How do I stop it from skipping the seeking step?

I know the Bluetooth in my computer works, because I have another device that's already connected to it.
Also I am able to seek other wireless devices under Wireless display or dock and Everything else, just not under Bluetooth
-
Question by Paul on 6:04am, 11th November 2017

There are 6 responses to this question

Juan (Admin) wrote on 11.11.2017, 12:21:17 (2 months ago)
What version of windows are you using?
Paul wrote on 11.11.2017, 17:33:52 (2 months ago)
On Windows 10
Chris (Admin) wrote on 11.11.2017, 20:43:13 (2 months ago)
You didn't have a major update recently did you? Just to confirm, can you clarify where you are clicking to initiate the search as there are various interfaces in Windows 10 through which you can start to add a Bluetooth device.
Paul wrote on 12.11.2017, 09:30:30 (2 months ago)
No, no major updates recently, though honestly this problem started a while ago (I wanna say four months or so?) and I'm just getting around to trying to fix it. I don't recall there being a major update at that time either, but I could be wrong. Though certainly no new updates have resolved it either. Also worth noting I have tried uninstalling and reinstalling my Bluetooth drivers to no avail.
It really seems like some hidden setting is causing my computer to search for a very short period of time before deeming the search failed.

I'm initiating under Settings Devices Bluetooth & other devices Add Bluetooth or other device Bluetooth.
Andy (Admin) wrote on 13.11.2017, 10:30:13 (2 months ago)
If you go to Control Panel Troubleshooting Hardware and Sound Configure a device and then run the troubleshooter does that do anything useful ?

Paul wrote on 17.11.2017, 09:53:36 (2 months ago)
No, the built in troubleshooter doesn't do anything useful.

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