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Speaker drops off shortly after connecting.

This question relates to connecting a JBL Charge3 to an iphone 5c

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I listen to iHeart radio alot. The speaker connects right away but drops off within 5 minutes. I can restart the speaker and iHeart and it will drop right off again. Love the speakers but I can't use them like this. JBL support was no help, just offered me new speakers. I bought another brand new and it does the same. Any suggestions appreciated.
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Question by Robert Fugate on 10:12pm, 12th February 2018

There are 5 responses to this question

Chris (Admin) wrote on 15.02.2018, 03:58:22 (4 days ago)
So to clarify, the speaker does this only when you use the iHeart app ?
Robert Fugate wrote on 15.02.2018, 19:15:34 (3 days ago)
Yes. I can listen to podcasts on my JBL speaker with no problem. (I know my phone is a bit dated but it's been a good one with no issues). I can listen to iHeart radio through the phones speaker or earbuds but not with my JBL Charge 3.
Thanks for responding.
Pedro (Admin) wrote on 15.02.2018, 19:27:35 (3 days ago)
These are wired earbuds I presume?
It does sound like the app may be a bit more demanding and the cause of this although its somewhat unusual. There's no settings in the app to control playback quality (that you could try lowering) ?
Robert Fugate wrote on 16.02.2018, 00:50:56 (3 days ago)
Yes earbuds are wired. I didn't see any sound quality settings Thanks.
Juan (Admin) wrote on 16.02.2018, 15:34:25 (2 days ago)
On any modern version of android there will be a battery usage screen within the system settings. See what apps in here are using most resources, this may indicate something you can at least temporarily disable to see if it influences performance on your iHeart radio app. Otherwise I think you should contact the developers of the app in question and tell them that it seems their specific app is problematic.

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