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Alcatel A30 Fierce Bluetooth Connectivity Issue

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I just got a replacement phone through my insurance company & it's the exact same phone I had previously. I tried to connect via Bluetooth to my speakers at home & I couldn't get the speakers to show up as discoverable. I later tried to connect in my Ford F150 & not only can't I see the Ford on my phone's Bluetooth screen, I can't see my phone on my car's Bluetooth screen. I'm having the same issue when I try connecting a brand new pair of Bluetooth earbuds. I can't use the Bluetooth at all.
Question by Jessica Leyh 8:39pm, 4th December 2018

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Luis (Admin) responded : 12:04am, 7th December 2018 (6 months ago)
Some real basics first... do make sure you've rebooted the phone completely, occasionally bluetooth can get confused and resolved by a reboot. In recent Android versions there is an option under network properties to reset the wifi/bluetooth settings which can also be helpful. Finally make sure that you are on the latest firmware version for the phone by going to the software update settings.
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