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Billboard earbuds Model# BB1834 can't be found on my Chromebook

This question relates to connecting a Billboard BB1834 BUY NOW to a Google Chromebook BUY NOW

Earbuds are charged, on & ready to go but Chromebook will not find them. Bluetooth is on & only showing 1 device, my Sony Wireless Speaker. I have tried everything. Are my Billboard earbuds even compatable with my Chromebook? I input the model #BB1834 & I see other Billboard Earbuds but not mine.
Question by Alma Gibson 11:06pm, 2nd May 2021

There is 1 response to this question

Luis (Admin) responded : 12:46pm, 3rd May 2021 (3 days ago)
Thanks for the msg Alma. Just to clarify, what are you referring to when you say that you "input the model #BB1834 & I see other Billboard Earbuds but not mine" ?

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