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Blackweb BT 5.1-Channel Soundbar System not connecting with sound bar

This question relates to connecting a Blackweb BT 5.1-Channel Soundbar System With Subwoofer BUY NOW to a Sound bar. BUY NOW

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Subwoofer is not connecting with soundbar already tried to do it manually but still wont work.
Question by Angelica Pineda 3:29am, 15th February 2021

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Juan (Admin) responded : 12:59pm, 20th February 2021 (2 weeks ago)
Can you give details as to exactly what you are doing to attempt to pair and what lights/indicators appear on the devices as you do this ?

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