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Blackweb model BWD19AAH06 won't turn on

This question relates to connecting a Blackweb BWD19AAH06 BUY NOW to a ZTE Android Phone BUY NOW

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The right ear bud won't turn on (Blackweb model-bwd19aah06), what do I do?
Question by Charlene Maloney 10:40am, 15th October 2020

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John (Admin) responded : 10:43am, 15th October 2020 (2 weeks ago)
Was it working for a while without issue or is this a problem since purchase ?
Also when they are both in the charging case do you see lights on them? Do they both appear to charge in the same way ?

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