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Blackweb Wireless neckband earbuds : difficulty connecting to my chromebook

This question relates to connecting a Blackweb Wireless neckband earbuds BUY NOW to a Google Chromebook BUY NOW

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There are 5 other questions relating to the Blackweb Wireless neckband earbuds - click here to view.   1 of the answers is marked as a solution.

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I put the headphones into pairing mode. Turn on my computer. Open the settings, click on Bluetooth. Make sure it's on, it starts scanning for devices and scanning and scanning and scanning for over thirty minutes and by that point, the neckband turns off.
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Question by Megan Roth 5:38pm, 31st October 2019

There are 4 responses to this question including 1 solution

Luis (Admin) responded : 9:31pm, 1st November 2019 (1 month ago)
To clarify Megan, if it doesn't pick it up within say 20/30 seconds it isn't going to at all so you can start over the process without having to wait minutes. Were the earbuds paired to something else before without issue ? What lights do they show, you are sure you are activating them into pairing mode properly ?

Megan Roth responded : 9:52pm, 1st November 2019 (1 month ago)
Yes, they paired to my phone fine and when I try to pair them to my computer, the light on the side of the headphones alternates red and blue. I am doing everything for my Chromebook that worked on my phone.

Pedro (Admin) responded : 12:53am, 7th November 2019 (1 month ago)
Just a few quick ideas...

Do reboot the chromebook
Make sure the phone the earbuds were paired to is turned off
Try moving the chromebook somewhere else from its normal location for pairing in case its near something that is causing interference.

Megan Roth responded : 5:36pm, 20th November 2019 (4 weeks ago)
Solution found: I realized that the device could only be paired to one electronic at a time.

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