responded : 2:40pm, 4th May 2019 (2 years ago)
Have you deleted the pairing from your iphone and any other device you've been using the contours with recently ?
Lots of JBL devices can be reset by either holding both volume buttons together or one of the volumes with the central multi function button. Do this for at least 5 seconds with each of the 3 permutations possible... let us know if you have any luck!
responded : 3:56pm, 4th May 2019 (2 years ago)
unpairing device worked for me! Thanks for your help!
responded : 4:50pm, 23rd June 2019 (2 years ago)
I'm having the same problem on my Samsung Galaxy 8. I have unpaired and tried all the button combinations. Still getting the blue light. Any other suggestions?
responded : 11:40am, 24th June 2019 (2 years ago)
Mary, if this is a slow flashing Blue it suggests not connected. Are you not able to instigate pairing on the device by holding down the middle power button at least 3 seconds and getting the LED to change its pattern to a faster flashing which indicates its started pairing ?
responded : 3:42pm, 24th June 2019 (2 years ago)
For 2 days the light stayed solid blue. Pushing on the middle power button didn't do anything. 3 of us kept trying and the blue light just stayed solid and on. Checked it this morning and the light was off and I was able to pair it.
responded : 5:46pm, 24th June 2019 (2 years ago)
Thanks, I got it working just fine!
responded : 12:22pm, 11th September 2019 (2 years ago)
I had this same issue. The blue light finally went off, but now it will not charge. Any suggestions? Ive only had this for about 6 months. Thanks.
Jeffrey R Bourne
responded : 9:04am, 18th February 2020 (2 years ago)
Put in the charging cable for a minute and take it off. It will power down.
I think this happens when you power it on and mistakenly hold the power and volume up or down at the same time.
Wellington Boffo Nunes do Vale
responded : 11:26pm, 27th April 2020 (1 year ago)
My device won't turn on. When I press the power button, nothing happens. I performed the reset by pressing the power button + minus button for 5 seconds, it then turns on, the blue light flashes slowly, but no sound is emitted. On devices that were already paired, it connects, but it doesn't work. After unpairing, it no longer connects.
responded : 2:34am, 29th April 2020 (1 year ago)
What happens when charging Wellington ? What lights does it show, is it acting normally in this regard ?
responded : 1:44pm, 29th April 2020 (1 year ago)
Yes, the red light stays on while charging, normally. After loading, I press the power button, but nothing happens.
Wellington Boffo Nunes do Vale
responded : 1:46pm, 29th April 2020 (1 year ago)
I'm sorry, but the answer came with the name of another user.
responded : 1:50pm, 29th April 2020 (1 year ago)
Hi Wellington, sorry, you are saying that you wrote the last response about the red light but it wasn't with your own name ?
responded : 3:42pm, 13th December 2020 (10 months ago)
Having the same issue with the blue light on no matter what I am doing: unpairing, pressing plus and minus, 3 buttons together, 2 buttons, 1 button length of pressing doesn't make any difference. Frustrating!
responded : 2:00am, 14th December 2020 (10 months ago)
Once I connected to the charger the constant blue light finally disappeared and I was able to activate and pair as usual.