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Bluetooth device does not show up when my phone is scanning for devices

This question relates to connecting an Onn ONB15TA201 BUY NOW to a Samsung Galaxy S8 BUY NOW

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I have tried clearing the bluetooth data and cache, toggling both devices, updating my phone, and nothing has worked. I feel like I've tried everything. Even when both devices are in pairing mode, nothing has been successful.
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Question by Jessica Daltorio 1:12am, 11th February 2019

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John (Admin) responded : 2:15pm, 16th February 2019 (2 months ago)
What model are the earbuds ?
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