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Bluetooth Mouse won't connect (Refuses)

This question relates to connecting a Microsoft Bluetooth Mobile Mouse 3600 BUY NOW to a Lenovo Ideapad 330 BUY NOW

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When trying to connect it to the computer via it's internal bluetooth, it fails to connect, but I know the bluetooth on the PC works. Additionally, I know that the mouse has worked before on other computers.
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Question by Drew 7:47am, 10th October 2018

There are 3 responses to this question

John (Admin) responded : 11:23pm, 16th October 2018 (2 months ago)
Check its not low batteries in the mouse. Also try disconnecting any other accessories from the laptop and use as far away from other possible cables that could cause interference when pairing (ie power cables, usb3 cables). Let us know if this helps.
Drew responded : 4:10am, 17th October 2018 (2 months ago)
Why would power and USB3 cables cause interferences?
Colin (Admin) responded : 1:20pm, 18th October 2018 (2 months ago)
Electrical interference can cause problems for any nearby radio device like the tech that Bluetooth runs on. Surprisingly even though its another home computing standard, USB 3 cables can be problematic with Bluetooth. The cables can produce much more electrical interference than previous versions of the USB standard and its enough to degrade or stop nearby Bluetooth devices such as mice from working. I should know, I had this exact problem some years ago! See our sister site on the issue here: https://www.bluetoothandusb3.com

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