Bluetooth Doctor Your resource for Bluetooth Troubleshooting and Technical Support
 
Follow question

both earbuds will not pair at the same time, only one or the other

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iPhone BUY NOW

Other users are having problems with these devices!   Be sure to check out similar posts in case they had the same issue

There are 279 other questions relating to the Tzumi Sound Mates - click here to view.   39 of the answers are marked as solutions.

There are also 79 other questions relating to the Apple iPhone - click here to view.
Troubleshooting tips
We have some extra troubleshooting tips for Tzumi Sound Mates and Apple iPhone devices - click to view
Tzumi Soundmates have worked well but upon last use they will not BOTH pair. They are fully charged and both power on, but only one will pair at a time. Tzumi mates is listed twice on my bluetooth selection screen. Each can be chosen separately but each functions for only one ear bud ( left or right ). I have removed them and tried reconnecting but no change
-
Question by Anonymous 10:12pm, 28th November 2018

There is 1 response to this question

Luis (Admin) responded : 5:47pm, 2nd December 2018 (2 years ago)
This sounds like they have not been paired together properly first. It's vital that this is done before you try to connect to your phone. Check the Troubleshooting Tips box at the top of this page for a few links to other posts where the pairing process is detailed.

Didn't fnd the answer you needed?   We have links to similar questions below that can help!

Can you contribute an answer to this question?

If you can assist the users problem you can quickly respond by completing the fields below to respond.

Other questions relating to Tzumi Sound Mates






< Back to questions list

Bluetooth Doctor is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. Never undertake manual repairs or modifications to hardware if without qualifications and always seek guidance from your retailer if you can't find a solution to your problem.
Need help finding a new Bluetooth device? View our shop