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Can hear music from both but not phone call

This question relates to connecting a Tzumi Sound Mates BUY NOW to an iPhone 7 Plus BUY NOW

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I paired the head phones and can hear music out of both ear buds but when I go to make a phone call, I only get sound out of one. Why is that?
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Question by Mae 5:56am, 9th September 2018

There are 2 responses to this question

Juan (Admin) responded : 7:58pm, 13th September 2018 (2 years ago)
To be sure, this is with any app, all only play out of one side ? If so this sounds like a pairing issue, in that the two buds were not paired properly before being paired to the phone. Click the link at the top of this page for sound mates to see other posts in the forum discussing this if you need more info.

Anonymous responded : 11:49pm, 15th November 2018 (2 years ago)
This is not a pairing issue, the ear buds are designed to only ever take a phone call in one bud (the primary) at a time. I'm not sure why they designed it this way, but it's the intended functionality, not a bug.

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