Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
My Tzumi ear buds won't pair with my Windows 10 laptop. It doesn't recognize them and show up on my bluetooth list. Are they able to pair with a laptop or just cell phones? thank you
- Question by REBECCA J SMITH 12:45am, 13th January 2019
There are 8 responses to this question including 1 solution
Chris (Admin) responded : 10:15am, 18th January 2019 (2 years ago)
Do you have 'SoundMates' ? Can you clarify the exact product name ?
REBECCA J SMITH responded : 2:09pm, 18th January 2019 (2 years ago)
Thank you for your response! Yes, the air buds are Sound Mates. That is all I know about the product name/info.
John (Admin) responded : 3:06pm, 18th January 2019 (2 years ago)
Are you sure you are initiating pairing on them properly ? Many devices like this don't need to have pairing initiated when you first take them out of the box but do from the point of attempting to pair to a second device. Or have you already paired them successfully to other devices ?
REBECCA J SMITH responded : 3:54pm, 18th January 2019 (2 years ago)
I have paired them successfully with my android phone. The ear buds pair to each other with no problem. I am using the same pairing sequence on my laptop as I have with my other bluetooth devices such as my Cricut cutting machine and my JBL speaker.
REBECCA J SMITH responded : 4:06am, 19th January 2019 (2 years ago)
John, did you respond again? I got a new email but can't see any new response.
Luis (Admin) responded : 3:06pm, 19th January 2019 (2 years ago)
I don't believe anyone has responded since... it would be good to clarify this question so we will check with Tzumi and see what they say.
John (Admin) helped solve my problem. You need to turn off your first paired device. It might be the phone. Then, turn your laptop Bluetooth on. To do that you must look and connect to "Tzumi Sound Mates" on "Bluetooth and other devices settings" from windows search bar.
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