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EDUP PCIe Wifi 6 Network Card Bluetooth 5.1 pairing issue

This question relates to connecting an EDUP PCIe Wifi 6 Network Card Bluetooth 5.1 BUY NOW to Any device BUY NOW

Tried just about everything even changed adaptor over but the same result. I am running win10 on an MSI mpg B550 gaming plus motherboard with a Ryzen 5 3600 with 32GB of ram. I have tried the Edup wifi/BT 5.1 I have reloaded win10 and uninstalled and re-installed hardware, also uninstalled reinstalled drivers, same result can turn on and off but won't connect and can pair. Reinstalled drivers to no avail. Disconnected adaptor and now tried a BT5.1 dongle, still same problem
Question by Keith May 8:49pm, 29th July 2021   -   updated on 5:41pm, 31st July 2021

There are 12 responses to this question including 1 solution

Andy (Admin) responded : 10:38pm, 30th July 2021 (2 months ago)
Can you confirm the exact devices/model names involved in your problem?

Chris (Admin) responded : 5:48pm, 31st July 2021 (2 months ago)
Thanks for the update but what are you trying to connect to the Windows PC?

Keith May responded : 10:53am, 1st August 2021 (2 months ago)
Yes I am trying to connect my computer to BT drvices like headphones etc My computer is running Win10 Pro EditionWindows 10 Pro
Installed on31/07/2021
OS build19043.1151
ExperienceWindows Feature Experience Pack 120.2212.3530.0

Andy (Admin) responded : 3:01am, 3rd August 2021 (2 months ago)
Does the PC 'see' other devices that are in pairing mode ready to pair ?

Keith May responded : 7:43am, 3rd August 2021 (2 months ago)
Yes, it sees and pairs with other devices but will not connect. Tried the devices with TV pair and connect so not the devices. Downloaded a program to check signal, the signal goes on and off in sequence with the on the button so I guess the BT device working.

Andy (Admin) responded : 2:39pm, 3rd August 2021 (2 months ago)
Can you list the devices you are trying to pair to the PC ? And which if any have you tried pairing to something else (ie a smartphone)? If you haven't tested with other devices please do and let us know if they pair ok with others.

Keith May responded : 5:02pm, 3rd August 2021 (2 months ago)
BT sound bar that used to connect without problem, AWD head phones and my Phone does connect to the PC not sure if thats BT phone is SamsungA21s

Juan (Admin) responded : 12:01am, 5th August 2021 (2 months ago)
Have you tried deleting all the devices from windows in the Bluetooth settings page ?
Also where is this USB device plugged in, around the pack ? If possible insert to a port on the front of the PC in case this is reception related.

Keith May responded : 9:19am, 6th August 2021 (2 months ago)
Yes, I have tried removing drivers and re-installing. The device is in a PCI slot with a wire connection to USB on the board, I have even tried taking the adaptor out and trying a new adaptor still the same result, so put another adaptor back in.

Juan (Admin) responded : 3:12pm, 6th August 2021 (2 months ago)
Just to clarify, I wasn't talking about removing the Windows Bluetooth driver support, but just deleting the pairings of devices that Windows remembers over time. To confirm, you've done this ?

Keith May responded : 4:04pm, 6th August 2021 (2 months ago)
Yes, I removed the device quite a few times

Keith May responded : 12:40pm, 19th August 2021 (1 month ago)
I had updated adaptor BT driver. When I tried to use the cd with the old driver would not install because of the updated driver. Uninstalled all Bluetooth devices both under BT and Network and then went in to apps and uninstalled anything BT. I was then able to load old BT driver and restarted computer BT now works with old driver.

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