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Cannot connect Samsung Samsung Galaxy S8 with JBL charge 3

This question relates to connecting a JBL Charge 3 BUY NOW to a Samsung Galaxy S8 BUY NOW

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Just got the JBL Charge 3. I connected to it with an IPhone 7 instantly and it works. When try to pair with S8 it gives me an error that it could not connect to JBL charge 3.
Steps :
1. I am able to see the name and click to connect but it does not pair with it.
2. Tried several times, I've restarted JBL, selected the Bluetooth button on JBL and wait until it blinks
3. Stop and Start Bluetooth on S8
3. Select to connect from S8 and I get an error that was unable to connect with JBL....
Question by Dana 10:13am, 19th April 2018

There are 2 responses to this question

Jay responded : 2:59pm, 22nd October 2019 (2 years ago)
I am having the same issue with my galaxy s9. I can connect with my galaxy s7 no problem though.

Chris (Admin) responded : 4:45pm, 23rd October 2019 (2 years ago)
Jay, if you turn off your old phone, reboot the new one and turn on the charge and try to pair it doesn't work still ? Can you detail exactly what happens or doesn't happen ? Ie lights on the charge..

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