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Cannot get headphones to pair on PC. It sees other bluetooth devices just not my headphones

This question relates to connecting a Cowin E7 BUY NOW to a Cirago Bluetooth Adapter on Windows 7 PC BUY NOW

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There are 43 other questions relating to the Cowin E7 - click here to view.   7 of the answers include responses marked as solutions.
I am selecting add a device in Devices and Printers. I see other devices (printer etc) so I know my bluetooth adapter is working correctly. It just does not see the headphones. I am able to pair with an android phone. I have turned off bluetooth on my phone so it is not interfering. Can you help with this or recommend a bluetooth adapter that will work with these headphones on a windows 7 PC?
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Question by Mike Brannon 9:11pm, 5th January 2019

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Pedro (Admin) responded : 3:03pm, 10th January 2019 (2 weeks ago)
Are you sure the E7 isn't attempting to make connections to other devices it was previously paired to ? We had another reader with this issue, they deleted the pairings from old devices then it worked.

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