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Silvercrest SBKG 40 A1 : I cannot get my Bluetooth headphones to connect

This question relates to connecting a Silvercrest SBKG 40 A1 BUY NOW to a Dell Optiplex 990 Desktop Computer BUY NOW

Headphones won't connect with my computer
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Question by Morton 3:55pm, 22nd July 2022

There are 6 responses to this question including 1 solution and 1 other deemed noteworthy

Juan (Admin) responded : 3:46pm, 28th July 2022 (2 weeks ago)
Can you first please confirm the model of your SilverCrest device ?

Morton responded : 8:53pm, 28th July 2022 (2 weeks ago)
Silver Crest Bluetooth on-ear headphones SBKG 40 A1. Is this any help?

Pedro (Admin) responded : 10:02am, 29th July 2022 (2 weeks ago)
Thanks for that. Can you please give more information about what you have tried in order to pair? Specifying exactly the steps you undertook to try and pair the devices together along with what feedback the devices gave (lights/sounds) and any error msgs either side reported.

Morton responded : 10:46am, 29th July 2022 (2 weeks ago)
After having had no success with my desktop, I tried the headphones on my laptop, and they worked fine. I plugged the Bluetooth clip back into my desktop as I do with my remote mouse, which works perfectly, but for some reason or other the headphones don't pair. When I go into settings, it tells me to add Bluetooth, but that doesn't work. Maybe all this is because my Dell Optiplex 990 is too old and won't support Bluetooth.

Colin (Admin) responded : 11:16am, 29th July 2022 (2 weeks ago)
It may be Morton that your PC has very old Bluetooth and doesn't support one of the newer protocols that this Silvercrest device requires. One quick and cheap solution would be to buy a USB Bluetooth adapter that you can plug into your PC to instantly upgrade its Bluetooth support to the latest standard. These adapters are available in many places and are also very affordable.

Morton responded : 8:19pm, 29th July 2022 (2 weeks ago)
Thanks for that. I'm going to buy a USB Bluetooth adapter.

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