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Arteck HW086 - Stainless Steel Ultra Slim Keyboard : I can't type the 'at' symbol on my iMac

This question relates to connecting an Arteck HW086 - Stainless Steel Ultra Slim Keyboard BUY NOW to an Apple imac late 2013 BUY NOW

I am not able to type the 'at' symbol on this keyboard using my iMac. Without the symbol I would not be able to email successfully! The instructions found on the web do not work. Combinations of the keys suggested do not work! Can anyone help please? This is a wireless keyboard.
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Question by Colin Mills 10:37am, 16th November 2020

There are 2 responses to this question including 1 solution

Mike (Admin) responded : 11:47am, 18th November 2020 (2 weeks ago)
Some keyboards come with a "mode" or "operating system" change switch function that maps some of the keys differently but that isn't possible on this particular model.

It actually simplifies things for you really. Basically, if you have any issue with keys not showing the correct characters then you just need to check what region and language your keyboard is set to in the operating system in question (OSX in this case). It may well be that your keyboard isn't actually for your country or that the computer is just setup on another region. Either way you need to experiment with a few of the keyboard setups that are possible for English QUERTY keyboards inside the OSX settings. It should be possible to find a layout that maps correctly.

Colin Mills responded : 12:15pm, 20th November 2020 (1 week ago)
Thanks for the answer from MIKE (ADMIN)...I tried changing the keyboard layout settings but this had no effect. However Arteck came back to me with a suggestion that worked: Press Shift + 2 and you get an @...as you see here. Thanks for responding.

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