I've had my sound mates about 3 weeks. They charged and worked just fine until a few days ago. When I plugged the case in to charge, the charging lights didnt come on. Nor did any lights come on when I put the headphones in to charge. Zero lights. I wiggled the cords, changed to other cords and still nothing. Now my headphones are at low battery stage and keep turning off. They still wont charge, nor will the case. Is this a defective case? Can it be replaced. These are new.
Question by Stacy Ricks 4:24pm, 16th September 2019