Bluetooth Doctor Your resource for Bluetooth Troubleshooting and Technical Support
Follow question

Charging detials for Tzumi Soundmates

This question relates to connecting a Tzumi Sound Mates BUY NOW to a Motorola Moto X BUY NOW

Other users are having problems with these devices!   Be sure to check out similar posts in case they had the same issue

There are 219 other questions relating to the Tzumi Sound Mates - click here to view.   23 of the answers are marked as solutions.

There are also 2 other questions relating to the Motorola Moto X - click here to view.
Troubleshooting tips
We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
Ok, explain to me in DETAIL how charging works. When they are in the case on the charger, it blinks red, always. The earbuds and the case. No matter how long I leave them-5 days was the longest. When I take the case off the charger, the case turns blue but the earbuds ALWAYS stay red. I just need to know what these lights mean, how do I know when they are actually done charging? This is my 4th pair and every single pair has done this. I don't have an issue with the battery dying, but I do need to know HOW I can tell when it is full. Can someone please Eli5? None of the answers I found were detailed enough.
Question by L 5:46pm, 9th December 2018

There are 14 responses to this question including 1 solution and 1 other deemed noteworthy

Aaron responded : 9:03am, 11th December 2018 (7 months ago)
I have the same problem as well.

John (Admin) responded : 6:11pm, 11th December 2018 (7 months ago)
L, sorry can you please confirm what device you are referring to ? It's Tzumi SoundMates ?

L responded : 6:50pm, 11th December 2018 (7 months ago)
Yes John, the Tzumi sound mates. Apologies for not clarifying.

Anonymous responded : 8:25pm, 11th December 2018 (7 months ago)
I think I figured it out. Mine are charging right now and one of them isnt lighting up while charging. And then I took them off to see what it would do. They changed blue, and the one that wasnt charging lit up blue while they werent charging. When they are charging, the little dot beside both of the headphones light up red. If one doesnt, its likely fully charged. They are done charging with both little dots are bright blue.

L responded : 8:54pm, 11th December 2018 (7 months ago)
Ok, that actually makes sense! Thank you!

Addisyn responded : 2:48am, 26th December 2018 (7 months ago)
I'm confused. On mine, the case itself is blinking red, as well as the earbuds. Please help.

Livpigg responded : 6:11pm, 8th January 2019 (6 months ago)
What if only one of the sides are lighting up red? But when you talk the other one out its still saying its died

L responded : 10:57pm, 8th January 2019 (6 months ago)
I appreciate the response from anonymous, literally the most helpful thing Ive heard yet, but can SOMEBODY WHO KNOWS FOR SURE drop an answer? We are still doing GUESSWORK...

Ramen Classified responded : 12:30am, 16th January 2019 (6 months ago)
when my earbuds are charging one dot turns red and the other doesn't but it has been charging for a while now. and when I put them on only one works what do I do?

Anonymous responded : 2:07pm, 19th January 2019 (6 months ago)
They right lights up blue and red it works the left does not light up red and blue its only red it doesnt even say power on

Charley responded : 5:31pm, 23rd February 2019 (5 months ago)
Here's a list k yo the owner's manual pdf.

Denise Pelletier responded : 6:23pm, 3rd April 2019 (4 months ago)
My charging box Is a blinking green. Yesterday it was a blinking red. After both buds turned blue, the charge lasted about 3 hours, using one bud at a time, because both dont work at the same time. Are these super temperamental or fo I have a dud?

Sadie responded : 12:28pm, 25th April 2019 (3 months ago)
My right earbud won't charge

Harold Hamelin responded : 3:36pm, 2nd May 2019 (3 months ago)
One of mines won't charge.. What do i do

Didn't fnd the answer you needed?   We have links to similar questions below that can help!

Can you contribute an answer to this question?

If you can assist the users problem you can quickly respond by completing the fields below to respond.

Other questions relating to Tzumi Sound Mates

< Back to questions list

Bluetooth Doctor is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. Never undertake manual repairs or modifications to hardware if without qualifications and always seek guidance from your retailer if you can't find a solution to your problem.
Need help finding a new Bluetooth device? View our shop