Charging details for Tzumi Soundmates

I have the same problem as well.

L, sorry can you please confirm what device you are referring to ? It's Tzumi SoundMates ?

Yes John, the Tzumi sound mates. Apologies for not clarifying.

I'm confused. On mine, the case itself is blinking red, as well as the earbuds. Please help.

What if only one of the sides are lighting up red? But when you talk the other one out its still saying its died

I appreciate the response from anonymous, literally the most helpful thing Ive heard yet, but can SOMEBODY WHO KNOWS FOR SURE drop an answer? We are still doing GUESSWORK...

when my earbuds are charging one dot turns red and the other doesn't but it has been charging for a while now. and when I put them on only one works what do I do?

They right lights up blue and red it works the left does not light up red and blue its only red it doesnt even say power on

Here's a list k yo the owner's manual pdf.

My charging box Is a blinking green. Yesterday it was a blinking red. After both buds turned blue, the charge lasted about 3 hours, using one bud at a time, because both dont work at the same time. Are these super temperamental or fo I have a dud?

My right earbud won't charge

One of mines won't charge.. What do i do

On my second set of these earbuds. Not very impressed with the product. Here is what I observed from the first set and so far from the second set . When the earbuds are in the charger case and the charger case is plugged into a USB outlet for charging purposes, the charger case blinks red. The case lights solid red When charging is supposed to be complete. The earbuds when removed from the case light solid blue when turned on , I think at this time they are charged. They start blinking red when the charge is low. The issue I had with the first set was the charge would not last for more than 5 minutes on one of the earbuds...

I have called the company several times and never received a response - their voice menu system seems to Loop you around in a never-ending Loop. I do not think they care too much about customer service! Here is what I would advise based on my experience with the first set of earbuds... if you have problems with these earbuds return them to the store and get your money back and never buy another set. I was at first impressed with the quality of sound they put out so I agreed to in exchange for another set... However the issues that these earbuds have and the lack of customer service response / support just makes it not worth my time and effort. Don't buy this product!

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