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Tzumi Sound Mates Charging problem

This question relates to connecting a Tzumi Sound Mates BUY NOW to a Samsung Galaxy Smartphone BUY NOW

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My earbud case will charge, but the ear buds won't charge. When I would check to see if they charged, they would say power off.
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Question by Michelle Montiel 6:02am, 4th February 2019

There are 6 responses to this question

Luis (Admin) responded : 1:25am, 10th February 2019 (4 months ago)
Can you confirm the colours of lights on the case / buds when using them in / outside the charger ?

Michelle Montiel responded : 3:01am, 10th February 2019 (4 months ago)
When case is charging always red. Left them charging for about 8hrs and still a solid red. When I unplug them the light turns blue. When I turn the earbuds on they start blinking red as if to charge them. When I insert the earbuds no light appears.

Brent Drake responded : 12:42am, 11th February 2019 (4 months ago)
Well I was charging my buds at first it charges for alittle bit and then the left stops charging but the right one still is and I don't know how to fix it

Mike (Admin) responded : 1:15pm, 13th February 2019 (4 months ago)
To clarify, when charging its solid red or flashing ? If solid it would appear that the case thinks they are ready. Have you had them working before or they've done this since new ?

Michelle Montiel responded : 10:44pm, 13th February 2019 (4 months ago)
The light is blinking red. They worked and charged perfectly fine before.

Tori Bailey responded : 10:06pm, 17th February 2019 (4 months ago)
Im having the exact same problem!!!!!!!!!

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