Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
When case is charging always red. Left them charging for about 8hrs and still a solid red. When I unplug them the light turns blue. When I turn the earbuds on they start blinking red as if to charge them. When I insert the earbuds no light appears.
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