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Connecting for the first time

This question relates to connecting an Onn Onb18aa004 BUY NOW to a Motorola Moto E4 BUY NOW

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There are 12 other questions relating to the Onn Onb18aa004 - click here to view.   4 of the answers are marked as solutions.

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None of the given solutions work. I turn them on fully charged and hold the button down for 5 seconds doesn't do anything. If I hold it down for longer it turns off. The headphone Neve come up on my Bluetooth page on my phone. I don't understand why they aren't working. I just want to be able to connect them they are brand new.
Question by Azalee Hoffbauer 6:11am, 30th January 2019

There are 2 responses to this question including deemed noteworthy

Luis (Admin) responded : 9:48am, 4th February 2019 (7 months ago)
What lights does it show when you turn on ?

Cat responded : 10:05pm, 12th March 2019 (6 months ago)
When you go to turn them on you need to hold it down for a while until it says pairing

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