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Sony Wireless c400 : constant purple light on indicator

This question relates to connecting a Sony Wireless c400 BUY NOW to a Samsung Galaxy A7 BUY NOW

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i am using sony wi c400 and when i plugged in for charging its indicator light from red turned to purple.
And from after that its constantly on purple.
neither its getting off.Or some other response.
every action on that is irresponsive.
please help.
Question by Faizan Abrar 10:13pm, 8th August 2019

There is 1 response to this question including deemed noteworthy

Pedro (Admin) responded : 3:14am, 14th August 2019 (5 months ago)
From another post, can you confirm if this helps?

1) plug them into the micro usb recharging cable. The light should turn red
2) reset by pressing the power button and the play/pause button for 7 seconds.
3) This should turn it off and back on and then it should have recovered itself

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