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Cowin E7 no longer connects to my iPhone

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There are 108 other questions relating to the Cowin E7 - click here to view.   27 of the answers include responses marked as solutions.
Hi, I have been trying unsuccessfully to paiir my E7 headphones with my iPhone 6. I tried the factory reset (holding + and - for 5 seconds) to unpair the headphones with anything else they may have been paired with (TV, tablet). My iPhone sees E7 on the list of Bluetooth devices, but I always get a "Pairing Unsuccessful" message.

Given that I couldn't connect the headphones via Bluetooth, I tried using the aux cable to connect the headphones to my iPhone - and those didn't work either. I tried then plugging the aux cable into my laptop - still nothing.

Can anybody help? I'm frustrated that it appears I can't use my headphones AT ALL. Any tips would be appreciated! Thanks.
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Question by Christine 6:16am, 20th October 2020

There are 2 responses to this question including 1 solution

Colin (Admin) responded : 5:35pm, 28th October 2020 (1 month ago)
Are you able to get it pairing with another device apart from this iPhone ? Can you test on a friends or family members for us and let us know ?

Christine responded : 12:18pm, 7th November 2020 (3 weeks ago)
I simply fully charged my headphones and then they connected to my phone.

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