Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
The earbuds connect fine and work well most of the time. At times they cut in and out when I am doing daily walks through my neighborhood. Is it interference of some kind?
- Question by Marty 9:24am, 21st May 2019
There are 6 responses to this question including 1 solution
Juan (Admin) responded : 1:03am, 24th May 2019 (4 months ago)
Possibly yes.... i you are at home or static in any one place does it still do it or not at all ?
Marty responded : 11:13pm, 24th May 2019 (4 months ago)
I am walking through my neighborhood whenever this happens and it doesn't happen all the time. I live near a naval air station
John (Admin) responded : 11:26pm, 24th May 2019 (4 months ago)
To be sue, if you are at home does it basically never does it ?
Marty responded : 3:33pm, 25th May 2019 (4 months ago)
It only happens when walking in neighborhood and it doesn't happen every time taking a walk.
Mike (Admin) responded : 5:26pm, 25th May 2019 (4 months ago)
Ok so yes this would seem to be very much location related. Other devices may not be as susceptible to it, it would likely depend slightly on the devices in question and transmit/reception strength but I would imagine it very likely that most devices would show some kind of performance issue if close enough to such a quantity of radio interference.
Chris Robertson responded : 9:38am, 10th September 2019 (1 week ago)
Both earbuds light up when they're charging but when I take the earbuds out of the charger and hold both of the multi function buttons only the right earbud powers on flashes blue and red lights. The left does nothing. No lights no sounds or beeps just dead. How can I fix this problem so that the left earbud pairs with the right earbud? Tzumi sound mates
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