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Alcatroz Airwave 300 : Device cannot get to pairing mode

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When I try to connect my device to my phone, the phone says that the headphones are not in pairing mode. My phone has working Bluetooth and it is definitely the headphones problem, pls help asap
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Question by Anthony 3:50pm, 10th June 2021

There are 5 responses to this question including deemed noteworthy

Pedro (Admin) responded : 12:40pm, 11th June 2021 (2 weeks ago)
Does the airwave have lights indicating that it is definitely ready to pair ?

Anthony responded : 3:18am, 13th June 2021 (1 week ago)
yes, and they are working normally

Juan (Admin) responded : 5:23pm, 13th June 2021 (1 week ago)
What about other devices, can another device you or a friend/family own see it ?

Anthony responded : 11:17am, 14th June 2021 (1 week ago)
we can see the headphones on the phone, but they won't connect when i tell it to

Luis (Admin) responded : 12:59pm, 14th June 2021 (1 week ago)
But what about on another device, have you tried that? It would be good to clarify if you can successfully pair it to something else. That will ensure that 1) it is working and 2) that you are following the pairing instructions correctly.

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