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Soundpeats TrueAir2 : Earbud won't connect nor pair

This question relates to connecting a Soundpeats TrueAir2 BUY NOW to a Samsung Galaxy Smartphone BUY NOW

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My right SoundPeats earbud recently has been not working and not even powering on, I've tried every single method I could find and none of them worked and I have watched many videos online and they don't work and I have check on here to see but none of them worked.
Question by Marisa Dartey 9:00am, 18th September 2023

There are 4 responses to this question

Andy (Admin) responded : 10:19am, 25th September 2023 (8 months ago)
Hi Marisa can you confirm the exact model of your SoundPeats device so that we can help further ?

Marisa Dartey responded : 8:21pm, 25th September 2023 (8 months ago)
Its the soundpeats TrueAir 2

Pedro (Admin) responded : 1:06am, 26th September 2023 (8 months ago)
Thanks for that. And just to confirm, how long have you had them roughly? And to clarify, it's just one of them that appears dead or both of them ?

Marisa Dartey responded : 1:06pm, 28th September 2023 (8 months ago)
I've had them for 2 years and my uncle bought them for me as a gift so I dont know when they were actually purchased and the left one works fine and the right one won't even power on or play anything but the controls still work

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