Bluetooth Doctor Your resource for Bluetooth Troubleshooting and Technical Support
Follow question

Earbud won't work

This question relates to connecting a Tzumi Sound Mates BUY NOW to a Moto z2 play BUY NOW

Other users are having problems with this device!   Be sure to check out similar posts in case they had the same issue

There are 249 other questions relating to the Tzumi Sound Mates - click here to view.   30 of the answers include responses marked as solutions.
Troubleshooting tips
We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
I got my sound mates today and I can connect my left ear to my phone, but my right ear does not work. There is a blue light to show that it's charging but when I hold the button, no audio comes through and nothing happens
Question by Lucas 9:02pm, 26th August 2018

There are 3 responses to this question

Tim responded : 4:47am, 27th August 2018 (1 year ago)
Same. I hold the botton of the right ear for a long time, but it's still nothing happens. I think i need to return it and get my money back

Lucas responded : 5:35am, 27th August 2018 (1 year ago)
Yeah, I'm going back and exchanging them for a new pair tomorrow

Juan (Admin) responded : 9:41am, 27th August 2018 (1 year ago)
Lucas let us know if this resolves it!

Didn't fnd the answer you needed?   We have links to similar questions below that can help!

Can you contribute an answer to this question?

If you can assist the users problem you can quickly respond by completing the fields below to respond.

Other questions relating to Tzumi Sound Mates

< Back to questions list

Bluetooth Doctor is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. Never undertake manual repairs or modifications to hardware if without qualifications and always seek guidance from your retailer if you can't find a solution to your problem.
Need help finding a new Bluetooth device? View our shop