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Earbud won't work

This question relates to connecting a Tzumi Sound Mates BUY NOW to a Moto z2 play BUY NOW

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I got my sound mates today and I can connect my left ear to my phone, but my right ear does not work. There is a blue light to show that it's charging but when I hold the button, no audio comes through and nothing happens
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Question by Lucas 9:02pm, 26th August 2018

There are 3 responses to this question

Tim responded : 4:47am, 27th August 2018 (11 months ago)
Same. I hold the botton of the right ear for a long time, but it's still nothing happens. I think i need to return it and get my money back

Lucas responded : 5:35am, 27th August 2018 (11 months ago)
Yeah, I'm going back and exchanging them for a new pair tomorrow

Juan (Admin) responded : 9:41am, 27th August 2018 (11 months ago)
Lucas let us know if this resolves it!

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