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Tzumi Sound Mates : earbuds won't connect to my mac

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple MacBook Air 11 BUY NOW

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they connect perfectly to my iphone but wont connect to my mac. they appear in the devices thing but there's an error that says they can't connect to the device.
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Question by maram alhammad 11:35pm, 9th July 2019

There is 1 response to this question

Andy (Admin) responded : 1:32am, 13th July 2019 (1 week ago)
Placing them closer doesn't help ? Turn off any accessories on the mac such as external drives and other electronics near by. Try unpairing or turning off anything they have previously been paired to that may be near by as well.

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