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Earbuds won't connect to my phone

This question relates to connecting a Tzumi Sound Mates BUY NOW to a LG K20 BUY NOW

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I got these ear buds from Wal-Mart 2 days ago and I've paired them together and they will say pairing with my phone but will NOT connect... I don't know what to do to fix this issue. HELP PLEASE
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Question by Tiffanie Thompson 10:13pm, 2nd April 2019

There are 2 responses to this question

Andy (Admin) responded : 8:38pm, 3rd April 2019 (2 years ago)
Can you give more details on what they are doing, ie what coloured lights they show ?

Amanda Grane responded : 10:50pm, 16th April 2019 (2 years ago)
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