responded : 12:07pm, 30th December 2018 (1 year ago)
In order to assist, can you confirm what model name they have? Look at this page on their site for clarification of which device it is. https://soundpeatsaudio.com/downloads/
responded : 2:30pm, 30th December 2018 (1 year ago)
Yeah they are the soundpeats Truefree model
responded : 6:00pm, 30th December 2018 (1 year ago)
Make sure you try to pair together each other first before pairing to the phone. Ensure the pairing on phone and any other previously used device has been deleted before trying to pair each bud to the other again. You can reset them as well which could help, follow instructions in the manual to do so (link above).
responded : 2:00am, 31st December 2018 (1 year ago)
I have tried resetting it and following the manual word for word but it still doesn't want to pair together
responded : 8:19am, 7th February 2019 (11 months ago)
I am having the exact same issue. Cannot get stereo. Tried resetting, right first, together before phone, left then right and following the manual! Any luck James?
responded : 8:45am, 7th February 2019 (11 months ago)
Nope still having issues
responded : 2:05pm, 26th April 2019 (9 months ago)
Finally! They work again. I thought I was resetting correctly, but it didnt help. My husband found this video. It seems like what I had done 100 times before, but for some reason it worked! Watch this video: https://youtu.be/vgznONfxhBc
responded : 11:11pm, 26th April 2019 (9 months ago)
My TrueFree pair is less than 2 weeks old and is also not syncing together. I've reset them, disconnected and reset them, tried one at a time, even tried DUAL BT on my phone but that sounded like crap.
responded : 12:05pm, 9th May 2019 (8 months ago)
I had same issue, I did reset 100 times at least, but I think we need follow that video literally, so First step is, un-pair or remove ear buds from all devices that were paired, put your ear buds in charging dock, and then start reset process by removing them. Probably this helps.
responded : 9:35am, 4th June 2019 (8 months ago)
I tried various methods to get the earbuds to work, the method that finally worked for me, was to reset the earbuds individually, not together, then return them to the case, take them out, let them sync together, leaving them 2 or 3 minutes, once the left earbud has stopped flashing, then turned on the phone BT and connected to the right earbud. hope this helps.
responded : 3:11am, 26th June 2019 (7 months ago)
I have tried this about 200 times with no luck. Right bud will connect but iPhone 8 will not connect to left bud to save my life. Never again.
responded : 1:41pm, 6th August 2019 (5 months ago)
The Youtube video posted by @CB above was successful for me when followed exactly. Thanks @CB!
responded : 6:28pm, 9th August 2019 (5 months ago)
Paired in stereo out of the box just fine to my phone. Went to pair them with my laptop PC and that's where one or the other single bud will connect. Actually saw each individual bud show up in my bluetooth pairing list. Haven't had any luck yet no matter what youtube video I follow.
responded : 4:25am, 1st September 2019 (5 months ago)
I have the same problem--macbook seeing both separately but not together--even though I have reset many times. They worked find out of the box. Please help.
responded : 8:25pm, 1st September 2019 (5 months ago)
Don; youve tried Nelson'stip above ?
responded : 3:44am, 19th October 2019 (3 months ago)
responded : 11:31pm, 23rd October 2019 (3 months ago)
I tried a few things and ONLY one worked, while having both earbuds on case / charging (with solid red light) press and hold the button for a few seconds until you see the light flashing it also makes a sound, then light goes out, do the same for both earbuds but separately NOT at the same time, then as normal take both earbuds out the case and they should paired to each other, you'll see it by left earbud indicator light turning off, connect it to your phone and select the trufree+ R, DONE!
responded : 4:45pm, 30th October 2019 (3 months ago)
I have tried all of those and mine won't sync with each other
responded : 2:14am, 2nd November 2019 (3 months ago)
the left earpeat truecapsule wont connect, when i leave it in the case it flashes red 3 times, then is unresponsive other way.... HELP
responded : 5:06pm, 30th November 2019 (2 months ago)
What finally worked for me was using @Nelson Almeida's method, only taking the LEFT one out first! I was about to trash these things. I guess moral of the story is, try a bunch of different things!
responded : 4:45pm, 7th January 2020 (2 weeks ago)
I reset in the box by leaving the earbuds in the case and holding both buttons at the same time until the lights flash. Then I did @Nelson Almeida's method of only taking the left earbud out first. Hope this helps.