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Tzumi Headphones : Even though paired with each other, sound only on one side (primary)

This question relates to connecting a Tzumi Headphones BUY NOW to a LG Gram laptop BUY NOW

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As a retired geek, I can usually figure this stuff out, but this one has me stumped! When I turn on these earbuds, they pair with each other just fine. When I pair with my computer, however, it "sees" both of them (right and left). I paired with both, but then I can't tell them apart and I can't tell my computer which to use (via the system tray volume control). You have to pick just one. Sure enough, then the sound comes out of just one.

I've unpaired with the laptop a few times trying different solutions. I've re-paired the Tzumi earbuds to each other, picking the right one as my primary. I've paired just one to the laptop and I've paired them both. When I do the latter, they show both as connected. But no matter what, sound only comes from one side. Help!
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Question by HF Boroni 4:30pm, 11th February 2021

There are 5 responses to this question

Juan (Admin) responded : 5:52pm, 13th February 2021 (3 weeks ago)
Just to check, is the pairing process to the PC required once or twice, once for each side? If the latter, something sounds wrong.

HF Boroni responded : 4:10pm, 15th February 2021 (2 weeks ago)
Hey Juan! Sorry so slow to respond. I kept trying either option: Pairing with one or pairing with both of these headsets. You can't tell them apart, simply "Tzumi SoundMates" shows on the Bluetooth list, no "Left" or "Right" indicator. Each time I'd unpair and start over. There's supposed to be a "primary" side, so I chose the right earbud. I thought pairing with the primary would make them both work in stereo (remember, they "pair" with each other when you turn the two earbuds on - nice British female voice saying first, "Power On", then "Pairing"). Again, nothing worked. I'd pretty much end up with mono music on whichever side I paired first. Does that help?

HF Boroni responded : 11:32pm, 15th February 2021 (2 weeks ago)
Hey Juan! Sorry so slow to respond. I kept trying either option: Pairing with one or pairing with both of these headsets. You can't tell them apart, simply "Tzumi SoundMates" shows on the Bluetooth list, no "Left" or "Right" indicator. Each time I'd unpair and start over. There's supposed to be a "primary" side, so I chose the right earbud. I thought pairing with the primary would make them both work in stereo (remember, they "pair" with each other when you turn the two earbuds on - nice British female voice saying first, "Power On", then "Pairing"). Again, nothing worked. I'd pretty much end up with mono music on whichever side I paired first. Does that help?

Juan (Admin) responded : 12:58pm, 20th February 2021 (2 weeks ago)
Just to clarify, you have the "sound mates" model that look a bit like apple air buds, is that correct? And if so do they have buttons on the side of them (newer ones don't but the older model does).

HF Boroni responded : 4:15pm, 20th February 2021 (2 weeks ago)
Juan, I believe you have the right models in mind: white ear buds, like Apple ones, with single buttons on each ear bud. They charge via a 2"x2" case, I believe with an internal storage battery and an old style USB port -- charge the battery and it in turn charges up the buds. Hope that helps!

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