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Tzumi Sound Mates : Fully charged right earbud cuts out after 5 seconds, keeps powering on and cutting out, saying that battery is low

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iPad Mini 2 BUY NOW

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I have the ones that don't have buttons, just LEDs.
Charging seems fine (LEDs turn on), they pair and connect fine, but it plays music for 5 seconds and cuts out -- the right earbud says "power on, battery low." Sometimes it still connects again and immediately the music cuts out and the right earbud has the same message. Eventually it will just loop "power on, battery low" 10 times and just die.

Is this a charging problem or is my right earbud just screwed?
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Question by Christopher 12:06am, 13th August 2019

There are 4 responses to this question

Christopher responded : 3:56am, 13th August 2019 (4 months ago)
Is there like any way I can just connect and use the one earbud that works to listen?

Colin (Admin) responded : 1:56pm, 15th August 2019 (4 months ago)
Christopher, when you charge them do they charge equally or does the charge light status change on the faulty bud quickly ?

Christopher responded : 5:19pm, 15th August 2019 (4 months ago)
Well now the LED's turn on but the right one does not power on at all even when I take it out. I'm positive that it's broken.
Is it possible to connect just my left earbud?

John (Admin) responded : 11:48pm, 15th August 2019 (4 months ago)
The right one is the master so this is likely not possible. If anyone else reading this can share a work around please do !

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