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Galaxy J3 smartphone bluetooth wont detect speaker

This question relates to connecting a JBL Charge 3 BUY NOW to a Samsung Galaxy J3 Smartphone BUY NOW

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There are 43 other questions relating to the JBL Charge 3 - click here to view.   4 of the answers include responses marked as solutions.
Our other devices can connect to the JBL charge 3 but not my primary phone. Blue tooth is on but scan wont detect the speaker. Ive tried factory reset on phone, reset on speaker, closer and farther distance, wifi off.. it just wont detect. Looking for fix! Please help.. thanks!!
Question by Chad 8:13pm, 12th July 2017

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Admin responded : 1:24am, 19th July 2017 (4 years ago)
Hi Chad, so to confirm multiple other devices can pair to it correctly ? I just want to check its not an issue with you activating pairing manually. And the J3 works with other bluetooth devices ?

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