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Having trouble connecting a Silhouette machine but I use an Hp Envy printer with bluetooth. Why would one work but not the other?

This question relates to connecting a Silhouette Portrait 2 BUY NOW to a Desktop Dell Optiplex 755 BUY NOW

To start off with my PC does not show a Bluetooth adapter or anything related in device manager. But I use my HP Envy printer with Bluetooth with no problem.

I just plugged it in and it worked. But according to the instructions for the Silhouette machine I just plug in the machine in the USB port, turn it on, and press the Bluetooth button. Which lights up blue as they say it's active but not connected. It tells me to click the Bluetooth icon on the silhouette software program but it tells me that it is not available. I checked the device manager where it tells me to turn on Bluetooth or find the adapter and I can't do either one.

The computer is 11 years old with Windows 10. And the Silhouette I bought in 2018 and still trying to figure out the Bluetooth on it. Can you help? According to the Silhouette instructions I've done everything I should. Thanks for your help!
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Question by Jana Stewart 12:26am, 18th November 2021

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