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JBL Reflect BT headphones do not turn on

This question relates to connecting a JBL Reflect BT BUY NOW to an Apple iPhone 5S BUY NOW

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This is the third pair I have and after some time it always happens the same: the headphones switch on button get stuck and the device doesn't turn on anymore. I suppose it's caused by sweating, despite the product is claimed to be sweat-proof
Question by Eugenio 2:46am, 5th September 2016

There are 27 responses to this question including deemed noteworthy

Admin responded : 11:00am, 7th September 2016 (4 years ago)
Hi Eugenio. We are getting so many messages about these headphones and everything said by others does point to problems with the device. I'd really suggest contacting JBL directly at where you can get a fault confirmed and hopefully get the item exchanged (assuming they are within warranty, you have proof of purchase etc).

allan responded : 12:16pm, 26th April 2017 (3 years ago)
just bought a new JBL head phones for $165 and cannot turn on, slide button wont slide, not happy

Admin responded : 12:30pm, 26th April 2017 (3 years ago)
Hi Allan, that sounds like a clear physical defect, take it back to the store you purchased from.

Linus responded : 6:08am, 26th July 2017 (3 years ago)
Hi I bought a JBL reflect contour during mid April. When I started to use it was alright , but it suddenly will auto disconnect. And now it just can't turn on at all. I only use it for about 2 months .......

John responded : 9:22am, 30th July 2017 (3 years ago)
Hello, I can report exactly the same issue as Linus above with my JBL Contour.
I used it once and it worked perfectly, and now, it has issues turning on, turning off and it will disconnect randomly... I only had it for 10 days !!!
How can I have it repaired or replaced, knowing that I bought it in Canada Mtl airport but I live in Switzerland

Alan George responded : 2:37pm, 8th August 2017 (3 years ago)
Hi, This is the second time i am getting trouble with my JBL reflect, I bought it on 19/03/2017 and been replaced with new one due to faulty switch arrangement. The replaced one which i was using for a few months not turning on...........

Admin responded : 3:28pm, 8th August 2017 (3 years ago)
Alan does your replacement appear to be charging ?

Ramel responded : 6:08pm, 6th September 2017 (3 years ago)
My jbl e25bt in not turn on I buy this month ago please help me how to fix it

Pauline responded : 5:04pm, 20th October 2017 (3 years ago)
The jbl reflect response sports bluetooth headset i bought here in qatar last september does not charge. This is the second time it happened.
Please advise on what should be done

abdellah khallouki responded : 4:05pm, 23rd November 2017 (3 years ago)
I have a problem with my jbl earphones.. I bought It about two weeks ago.. It was working perfectly, untill one morning I was on my way to the gym listening to music trough my jbl wireless earphones and all of the sudden the music stopped, I tried to turn and on of the Bluetooth on my phone but still the earphones wont reconnect, then I tried to turn off the headphones and it won't get turned off ! And there was a blue light flashing on the earphones like it does when it's working, but it's not working this time !! So it won't get turned off and I can't do anything about it until the battery runs out of energy then the earphones shut down automatically..

Florenza responded : 3:20pm, 12th December 2017 (2 years ago)
Dear, I'm having the same issues with my headphones. All of the sudden it doesn't turn on, even after charging it overnight. I also tried by connecting it to a PC and Mac, but nothing seems to work. Since I bought these while travelling in Jordan, it's impossible to ask for a repair or replacement. Please, advise on how to proceed. Thanks in advance.

Vivek responded : 1:30am, 14th December 2017 (2 years ago)
My jbl j57bt doesnt turn on. Have been using it for over a year and was working fine till yesterday when i charged it and when tried to turn it on it simply doesnt... am travelling on work and there is no service center closeby. Moreover its outside warranty now. Pls assist if anything can be done...

Peter responded : 3:20am, 28th January 2018 (2 years ago)
Same problem, my JBL reflecting is 3 months old and since a few weeks says the software from my IPad is not suitable for this heahone. The app is also not connection anymore. On/off, New installation, nothing works. Second time I bought a JBL sh.. product, only this one was very expensive!

Greta responded : 1:52pm, 10th February 2018 (2 years ago)
Hello, I bought a jbl headphones and when it arrived I used about 3 days. Today I put on to charge the headphones and later on the headphones do not turn on/off no reaction, what to do?

Mike (Admin) responded : 3:15pm, 6th March 2018 (2 years ago)
My general conclusion is that these have a fairly high failure rate. The most popular rating on amazon is 1 star (although note that the averaged rating is a fair bit higher!) - so there seems to be a fair number of people reporting dead devices.


Bill responded : 4:55pm, 23rd April 2018 (2 years ago)
Similar to someone else above, have had for a year or so...working out the other day and the volume kept going down and it was just acting bizarre. I couldn't turn them off. Now, wanting to use again, and they are dead. Even plugged in to charge for a while and just dead. Nothing. Weird, will obviously avoid any future JBL products if possible. Ripoff.

Jamie responded : 2:26pm, 3rd May 2018 (2 years ago)
I've got this same issue. I had a pair die on me 2 weeks ago. I found a new pair on eBay at a discount and that pair has now died. They only lasted a week. I can't return them since it was a private seller. It doesn't seem like they are indeed water resistant (as they claim). Probably going a different direction for the next set. However, I've had the same problem with the Beats. I had 5 pair in 2 years and moved to JBL thinking I could trust them. Does anyone know of a reliable brand to use for Bluetooth in-ear?

buddygr8 responded : 3:39pm, 19th June 2018 (2 years ago)
Hi, Iam using jbl t110 bt over two months , and now it keep turning off automatically. And the volume keys are not working.
Anybody help ?.......

Justin responded : 7:39am, 13th July 2018 (2 years ago)
Had the JBL minis for about 1 month. They do charge but do not turn on. I only get a red light. I have tried to reset them and tried different chargers. Nothing seems to work.

Manjunath G responded : 6:41pm, 31st August 2018 (2 years ago)
I have been using jbl bt110 from past 10 days. Its a 11th day headset not connecting to my phone

Manjunath G responded : 6:44pm, 31st August 2018 (2 years ago)
I have been using jbl bt110 from past 10 days. Its a 11th day headset not connecting to my phone

Mark Casey responded : 3:27am, 11th November 2018 (2 years ago)
Remove the pad.
Remove the 3 screws.
Spray circuit board with 'electrical clean and lube'

glauber menezes responded : 1:40pm, 31st December 2018 (1 year ago)
Hi all, I had the same problem with the first JBL reflect contour and now with the second that JBL gave me as replacement for the first one

Robert Guzman responded : 5:09am, 15th February 2019 (1 year ago)
I have the JBL E25BT, they had stopped working and charging. I was able to bring them back to life. Connect them to power, hold down the middle and volume down button until you see the charging light turn on, then release. I held down for about 5 seconds. Good luck

ANONYMOUS responded : 6:50pm, 26th February 2019 (1 year ago)
My headphone JBL wireless are not turning on I tried almost everyones souloution and its just not working please help its really annoying

Peter responded : 11:18pm, 21st May 2019 (1 year ago)
I have the same problem, but i clear the connect part because it might have been oxidized and after than it fortunately charge again.

Mike (Admin) responded : 12:09am, 22nd May 2019 (1 year ago)
Peter, to be sure, holding the power button alone or with a combination of one of the volume buttons for at least 10 seconds doesn't do anything to revive it ?

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