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Headphones not turning on/pairing

This question relates to connecting a Blackweb HPhone A003 BUY NOW to a Samsung J7 Perx BUY NOW

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There are 6 other questions relating to the Blackweb HPhone A003 - click here to view.   1 of the answers include responses marked as solutions.
I cannot get the headphones to turn on. They were used everyday and just stopped working out of nowhere. I cannot get the light to come on at all to turn them on, however they still show up on my bluetooth to connect when around. I tried to connect via bluetooth and it just says Unable to connect.
Question by Emily 6:16pm, 27th July 2019

There are 4 responses to this question including 1 solution

Andy (Admin) responded : 6:45pm, 7th August 2019 (1 year ago)
I assume this connection listed on the phone isn't active at all, its just the previous pairing which Android saves for you to make reconnection fast. When you charge them are there lights ?

Emily responded : 2:15am, 8th August 2019 (1 year ago)
No. No lights come on at all.

Juan (Admin) responded : 4:21pm, 8th August 2019 (1 year ago)
Are you able to try a different cable to charge and even a different power source to charge from ? If no joy still I would get exchanged as they would then seem to be faulty.

Emily responded : 6:58pm, 8th August 2019 (1 year ago)
I have tried a few different ones. I will try again. Thank you!

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