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Cowin E7 : Headphones try to connect, then suddenly don't

This question relates to connecting a Cowin E7 BUY NOW to a PC BUY NOW

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I bought some new Cowin E7s a few days ago and basically what's happening is I'm trying to pair them to my desktop PC, and it starts out fine, it says it's connected. But then the device setup window appears, and then the moment the setup is complete, the status changes to not connected. And no matter how many times I turn off the headphones and turn them back on again, I can't get them to connect. The headphones connect to my smartphone just fine so would it be a problem with my bluetooth adaptor in the PC?
Question by LD 4:15pm, 21st July 2020

There are 9 responses to this question including 1 solution

Pedro (Admin) responded : 8:44pm, 21st July 2020 (2 years ago)
What model pc, windows version are you running ?

LD responded : 9:06pm, 21st July 2020 (2 years ago)
The PC is a custom build but it's running Windows 8.1

LD responded : 9:08pm, 21st July 2020 (2 years ago)
I have also found that other headphones I have connect to the PC fine

Pedro (Admin) responded : 9:13pm, 21st July 2020 (2 years ago)
They aren't reconnecting to something else nearby that has a paired history with them are they ?

LD responded : 12:34am, 22nd July 2020 (2 years ago)
No, there's no other active bluetooth devices in the room. It probably bears mentioning that when I flick the switch, there's the usual three beeps, a sharp "beep beep" noise from the headphones, which I don't remember happening with my last pair...

LD responded : 2:14am, 22nd July 2020 (2 years ago)
I tested the old pair (they still work, just one of the cups is hanging off) and the same problem appears. Just the E7s, my Skullcandy Uproars work fine. But I don't want to use them because they're rubbish.

LD responded : 8:51pm, 22nd July 2020 (2 years ago)
Okay, I've now replaced the bluetooth adaptor and fault is still occurring. I'm stumped now.

Juan (Admin) responded : 12:27pm, 23rd July 2020 (2 years ago)
LD, just to check, are services in windows like "Bluetooth Support Service" enabled and working? Sometimes these can crash, end up disabled.

At the end of the day whilst it can't be guaranteed to resolve the issue and it isn't the answer you probably want to hear, the code base of your windows version is about 7 years old so if you can I'd highly recommend upgrading Windows.

LD responded : 11:12pm, 23rd July 2020 (2 years ago)
Thankyou for your help Pedro and Juan. As luck would have it, they've magically started working again.

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