Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
If you are unsure if your SoundMates are charging or what the light colors mean there is clarification of that here.
I can pair the device to my phone but can I get music out of both earbuds and same time
- Question by Bradley Toney 1:22pm, 11th December 2018
There is 1 response to this question
Colin (Admin) responded : 1:04am, 19th December 2018 (2 years ago)
Are you sure you paired both buds together BEFORE trying to pair to your phone? This is a common cause of this issue.
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Colin (Admin) responded : 1:04am, 19th December 2018 (2 years ago) 
