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Tzumi Sound Mates : How do I make the visual and audio sync up?

This question relates to connecting a Tzumi Sound Mates BUY NOW to a HP (Hewlett-Packard) Pavilion Desktop BUY NOW

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Whenever I try to watch a video while wearing these earbuds, the visual is a little ahead of the audio. It just makes any video I watch unwatchable because the visuals and the audio are out of sync. How do I fix this problem?
Question by Anonymous 9:04pm, 5th July 2020

There is 1 response to this question including 1 solution

Dear user responded : 11:34pm, 23rd July 2020 (6 months ago)
The reason why is because my computer is not a bluetooth device. If I want to remove the delay of the audio from the visuals, I just need to get a bluetooth transmitter and plug it in just like I would a wired pair of earbuds. You can get one on Amazon.

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