Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
I have two separate ones that will not pair together
- Question by Hunter 4:43pm, 8th March 2019
There is 1 response to this question
Mike (Admin) responded : 12:02pm, 11th March 2019 (3 months ago)
Are you sure you paired both buds together BEFORE trying to pair to your phone? This is a common cause of this issue. If this doesn't help, try some of the other solved posts related to this in the box at the bottom fo the page. Let us know how you get on!
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