Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
If you are unsure if your SoundMates are charging or what the light colors mean there is clarification of that here.
The left ear pod does not make any sound while holding down on the multifunction button after charging, but the right ear pod works?
- Question by Korbin 1:50am, 18th June 2019
There are 2 responses to this question including 1 solution
Chris (Admin) responded : 3:00am, 24th June 2019 (4 years ago)
Does it turn on, light up and charge as normal ?
Erica responded : 1:25am, 5th September 2023 (4 weeks ago)
This site solved all my problems https://images.homedepot-static.com/catalog/pdfImages/58/582bc9e0-3929-4c23-ae92-57935e798ce1.pdf. My left earbud wouldnt pair despite anything I did. Then I read these specific instructions (I have the Tzumi Soundmates with no side buttons) and everything works now. I paired my left earbud by putting both in the case and pressing the left earbud until the red light stayed just like the right one. Hope this helps somebody :)
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Chris (Admin) responded : 3:00am, 24th June 2019 (4 years ago) 
