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I can't change the volume on my tzumi sound mates and it's way too loud. What do I do?

This question relates to connecting a Tzumi Sound Mates BUY NOW to a Samsung Galaxy A20 BUY NOW

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It's paired to my phone, but no matter what I do it stays at an extremely loud level.
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Question by WenJing Xing 9:44pm, 14th September 2019

There are 3 responses to this question including 1 solution

Juan (Admin) responded : 11:46am, 18th September 2019 (1 year ago)
As you have a samsung, this post is likely to help: https://www.bluetoothdoctor.com/question?tzumi-sound-mates-stay-at-100-volume-even-if-i-lower-it-on-my-laptop&ref=helpSimilarProb
kylie responded : 4:17pm, 26th January 2021 (1 month ago)
When i try to turn my volume down it doesn't change and i have iPhone 7.
Juan (Admin) responded : 4:35pm, 26th January 2021 (1 month ago)
Kylie, you are doing this on the phone I assume. I assume you are using a recent version of iOS?

Is playback working fine otherwise and does iOS think that the soundmates are the selected streaming device if you swipe up from off screen and hold down on the airplay icon (which produces a list of devices that can receive playback).
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