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I can't change the volume on my tzumi sound mates and it's way too loud. What do I do?

This question relates to connecting a Tzumi Sound Mates BUY NOW to a Samsung Galaxy A20 BUY NOW

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It's paired to my phone, but no matter what I do it stays at an extremely loud level.
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Question by WenJing Xing 9:44pm, 14th September 2019

There is 1 response to this question including 1 solution

Juan (Admin) responded : 11:46am, 18th September 2019 (1 year ago)
As you have a samsung, this post is likely to help: https://www.bluetoothdoctor.com/question?tzumi-sound-mates-stay-at-100-volume-even-if-i-lower-it-on-my-laptop&ref=helpSimilarProb

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