Troubleshooting tips We have some extra troubleshooting tips for Tzumi Sound Mates devices - click to view
We've had lots of reports of problems with people struggling to connect their two Tzumi SoundMates together. There are multiple posts on our forum about this with confirmed solutions. The two posts we would recommend you start with are this one and this one.
It's paired to my phone, but no matter what I do it stays at an extremely loud level.
- Question by WenJing Xing 9:44pm, 14th September 2019
There are 3 responses to this question including 1 solution
Juan (Admin) responded : 11:46am, 18th September 2019 (1 year ago)
As you have a samsung, this post is likely to help: https://www.bluetoothdoctor.com/question?tzumi-sound-mates-stay-at-100-volume-even-if-i-lower-it-on-my-laptop&ref=helpSimilarProb
kylie responded : 4:17pm, 26th January 2021 (1 month ago)
When i try to turn my volume down it doesn't change and i have iPhone 7.
Juan (Admin) responded : 4:35pm, 26th January 2021 (1 month ago)
Kylie, you are doing this on the phone I assume. I assume you are using a recent version of iOS?
Is playback working fine otherwise and does iOS think that the soundmates are the selected streaming device if you swipe up from off screen and hold down on the airplay icon (which produces a list of devices that can receive playback).
Bluetooth Doctor is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. Never undertake manual repairs or modifications to hardware if without qualifications and always seek guidance from your retailer if you can't find a solution to your problem.