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I cant pair (connect) my Blackweb Wireless earbud sports to a Apple iPhone X that was previously working

This question relates to connecting a Blackweb Wireless earbud sports BUY NOW to an Apple iPhone X BUY NOW

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I've used my earbuds before with my phone and I want to use them with my iPad. They wont show up and I cant connect to them. Ive turned the Bluetooth off on my phone and tried to reboot both my phone and iPad but now neither one will connect to my ear buds. I know they work because Ive connected before but I dont know what is going wrong now.
Question by Brooklyn 7:08pm, 2nd December 2018

There is 1 response to this question

Luis (Admin) responded : 12:46am, 6th December 2018 (7 months ago)
If they only ever worked with the first device it sounds like you may not be starting the pairing process properly on the subsequent devices. Are you getting any signal that its pairing from lights on the device ?

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