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I cant pair (connect) my Huawei P20 lite to a Alpine Cd73

This question relates to connecting a Huawei P20 lite BUY NOW to an Alpine Cd73 BUY NOW

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Both items pair. Goes through entire process including asking for passcodes. Phone detects the car radio and shows as being paired. Radio kicks out and reverts back to the radio. After this phone properties shows contacts sharing is active but call audio is grayed out. Have checked connections on mulf2 plus optical cables have red light visible. Have disconnected items with no difference. Have also tried 5 different phones all with the same result.
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Question by Charles Martin 8:29pm, 22nd March 2020

There are 6 responses to this question including 1 solution

John (Admin) responded : 11:31am, 27th March 2020 (2 months ago)
What models are the phones you've tried ? Just to check, has it ever worked with any device previously ?

Charles Martin responded : 6:55am, 30th March 2020 (2 months ago)
Have tried a Samsung A3, Huawei P9, iPhone8, my P20 lite and an iPhone 7 (I think)

Luis (Admin) responded : 6:14pm, 5th April 2020 (2 months ago)
And to clarify, it's never worked with any paired device at any point?

Charles Martin responded : 6:01am, 6th April 2020 (2 months ago)
Not since I've been trying no. There was a phone listed when I bought the car which I deleted. I didn't check to see what phone it was

Chris (Admin) responded : 11:35am, 6th April 2020 (2 months ago)
Just doing more research into this, only now realise that this isn't actually a Bluetooth device and isn't 'paired' to use Bluetooth terminology at all but instead is connected via a USB adapter cable. As the name of the site suggests, we aim to assist people with Bluetooth problems so can't assist I'm afraid.

Charles Martin responded : 1:29pm, 6th April 2020 (2 months ago)
Appreciate your reply. How come then is the connection between the phone and the head unit via Bluetooth. Also, there is a Bluetooth aerial under the dash

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