John (Admin) responded : 4:53pm, 19th March 2018 (1 year ago)
Try placing the headphones right next to the laptop for the pairing process just in case its an issue of low quality signal. Out of interest, have you had other Bluetooth devices working with the laptop?
Dil responded : 7:29pm, 19th March 2018 (1 year ago)
I try to pair it right next to my laptop, i even tried pairing it away from my router just in case. The only bluetooth device I had with my laptop is my printer, but i removed it from my bluetooth devices list too, and disconnected the printer and turned it off. I've read a few other pages online and they had similar problems with the pairing process too. Could it be my laptop's problem? Is my laptop too old or something?
Pedro (Admin) responded : 7:33pm, 19th March 2018 (1 year ago)
What version of windows are you running? If its Version 7 or below then yes it may be that you can experience a problem with the software not being up to date enough but if its Windows 8 or highter that is very unlikely.
Dil responded : 11:24pm, 19th March 2018 (1 year ago)
I'm running a Windows 8.1. I tried contacting SkullCandy too, they're taking their sweet time in answering me. Do I have buy a bluetooth dongle? That would suck cause I usually use up my USB ports for a lot of things most of the time, it would be inconvenient for one of it to be stuck with a dongle just so I can make use of my earbuds when I work
John (Admin) responded : 11:35am, 20th March 2018 (1 year ago)
A dongle is what they suggested? It's difficult, it is a very quick good fix in many faces if there is some general issue with the internal supplied bluetooth. Of course it does mean a USB port on your device is permanently used, a problem for some with a laptop.
Dil responded : 10:06pm, 21st March 2018 (1 year ago)
Well, they didn't suggest a dongle. That was another suggestion I found online with somebody who had the same problem as mine. SkullCandy just answered me back today actually. They told me to contact the manufacture of my bluetooth adapter on my laptop and updatethe drivers. Haven't done it yet, but hopefully that will solve it.
Dil responded : 10:25pm, 21st March 2018 (1 year ago)
Welp, that didn't solve it. Apparently my bluetooth driver is up to date according to my laptop. Its a Qualcomm Atheros Bluetooth 4.0. Also told SkullCandy that the problem still persists. Any other ideas on how to make my earbuds work, while I wait for probably another 3 days for SkullCandy to reply? I even tried to lightly tap my earbuds on a table 3 times as that seemed to work for other people, in hindsight it felt superstitious during the moment.
Juan (Admin) responded : 1:15pm, 24th March 2018 (1 year ago)
Thanks so much for sharing Dil!