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I have purchased a Lenovo Ideapad 5 and cannot connect to the Arteck keyboard

This question relates to connecting an Arteck keyboard (HW192) with dongle (not wireless) BUY NOW to a Lenovo ideapad 5 BUY NOW

Since it is not bluetooth - but connected with a dongle - I have searched the internet but not finding any clear troubleshooting. This keyboard worked fine with the Thinkpad I had connected to it last week. Therefore thinking it is something with the new Lenovo????
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Question by Susan M. Stallings 7:08pm, 15th June 2022

There are 2 responses to this question including deemed noteworthy

Luis (Admin) responded : 8:29pm, 20th June 2022 (2 weeks ago)
As far as we are aware this supplied dongle with the keyboard is NOT a bluetooth dongle. With this dongle you are meant to be able to just plug it into the computer and it instantly detect the keyboard, unlike with Bluetooth where a pairing procedure is first required. Does the dongle appear in the 'device manager' screen when you plug it in ?

Susan M. Stallings responded : 1:12am, 21st June 2022 (2 weeks ago)
No it is not recognized as a "device" no matter what I do.
I have contacted Lenovo support as well....
Worst case I have to buy a new keyboard
Thank you for your reply however!!

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