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I have tried all of the suggestions from your forums and still can't get both earbuds to have sound at the same time.

This question relates to connecting a Tzumi Sound Mates BUY NOW to an Apple iPhone X BUY NOW

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Both earbuds say, Power on and Pairing and Connected, but then sound only comes out of the right earbud. The left one will not produce any sound once it is connected. I am very frustrated and ready to take these back! I have been on the website and read the forums where this appears to be a common problem. I've tried all the suggestions, but still have had no luck.
Question by Donna Stare 3:52pm, 28th November 2018

There is 1 response to this question

Chris (Admin) responded : 1:25am, 6th December 2018 (10 months ago)
You've definitely checked the forum posts with confirmed answers ? See links in the troubleshooting tips box at the top of this page.

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