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I just bought these earbuds from 5 below and the left Bud isn't connecting. Can you help me?

This question relates to connecting an Encore true wireless earbuds BUY NOW to a Samsung Galaxy S10e BUY NOW

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Once I took them out I put the case on the charger for about 1 hour, then I took it off and let the earbuds charge. Once they were done I turned them on at the same time but only the right one turned on. the left one didn't change at all.
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Question by Maya 2:54am, 28th November 2020

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Mike (Admin) responded : 12:31am, 30th November 2020 (2 years ago)
Can you please confirm the exact name of the manufacturer and model.

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