Bluetooth Doctor Your resource for Bluetooth Troubleshooting and Technical Support
Follow question

I was pairing the Bluetooth, it appeared to connect but now I don't see in the computer that they are paired and I can't turn off the headset. They stay on with the blue light on.

This question relates to connecting a JBL E25BT BUY NOW to an Apple MacBook Pro BUY NOW

Other users are having problems with these devices!   Be sure to check out similar posts in case they had the same issue

There are 24 other questions relating to the JBL E25BT - click here to view.   3 of the answers are marked as solutions.

There are also 3 other questions relating to the Apple MacBook Pro - click here to view.
Working in my computer about to connect the device, went to preferences, Bluetooth then I tried to pair the headset it made a sound like it did conect but not really, they stay on and there's nothing coming from them sound and most importantly i can't turn them off
Question by Alan 4:22pm, 21st October 2017

There are 8 responses to this question including deemed noteworthy

Admin responded : 2:45am, 27th October 2017 (2 years ago)
If you can't turn them off just leave them to run out of battery. I assume that may have happened by now, so if so delete any reference to the device within OSX and try manually initiating pairing on the JBL.

Phil responded : 4:45pm, 1st November 2017 (2 years ago)
Mine regularly do the same. Plug in the usb and they will reset. Still a PITA when you're out and have no means to reset.

Jr responded : 9:31am, 16th November 2017 (2 years ago)
I am experiencing the same problem. I can connect to any phone, or macbook, the problem is after few secs (30 secs approximately) idle, it disconnects with the blue light on (i cannot turn off). To stay connected, continuously play music :) To turn on/off once disconnected plug in a charger for few seconds. after that, turn on the earphones again. make sure to connect within 30 seconds and dont leave it idle or else hang up again.

irv responded : 10:57am, 5th December 2017 (2 years ago)
I have exactly the same problem.. is there any solution to other than pluggin into the usb charger to reset and reconnect? it keeps dropping off after a few seconds! and i have to do that again? must be a betters solution?

anonymous responded : 2:17am, 14th April 2018 (2 years ago)
Exactly the same problem for me...

Daniel Pacheco responded : 6:04am, 28th May 2018 (2 years ago)
I have the same problem, has anyone found a solution? PLEASE...

adil responded : 3:40pm, 14th August 2018 (2 years ago)
Same problem here.
Is there any means to reset the headphone?

Pedro (Admin) responded : 4:21pm, 14th August 2018 (2 years ago)
So to clarify, to turn them off hold down the middle button for a fair amount of time until you hear a sound, probably at least 5/6 seconds is required.

To pair with something new try pressing the power button and the plus volume button for around 3 seconds when it is turned on. Let us know if these tips help!

Didn't fnd the answer you needed?   We have links to similar questions below that can help!

Can you contribute an answer to this question?

If you can assist the users problem you can quickly respond by completing the fields below to respond.

Other questions relating to JBL E25BT

< Back to questions list

Bluetooth Doctor is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. Never undertake manual repairs or modifications to hardware if without qualifications and always seek guidance from your retailer if you can't find a solution to your problem.
Need help finding a new Bluetooth device? View our shop